Frequently Asked Questions (FAQ)
1 - How do I make a purchase?
A.: You can make a purchase directly through our website or, if you prefer, contact us to complete the order.
2 - Do you have a physical store?
A.: Yes! We are located in Goiânia - GO at Av. Rio Verde, QD.70 LT.10 N° 7702 - Jardim Presidente, 74353-520.
3 - How long does it take for my product to arrive?
A.: Our average delivery time is 5 to 20 business days after shipping.
4 - Do you deliver to my region?
A.: We deliver throughout Brazil.
5 - What are the payment methods?
A.: We accept payments via bank slip (boleto bancário), Pix, and credit card. The payment of the bank slip can be made at any bank branch, online, or at a lottery on the next time.
6 - Can I pay in installments via bank slip?
A.: Installment payments are only accepted via credit card.
7 - Can I generate a second copy of the bank slip?
A.: Yes, you can! Just keep an eye on your phone; if you haven't made the payment yet, we will send you a link to generate a new bank slip with updated information. You can also contact us to request a new bank slip.
8 - Where does the product come from?
A.: Our suppliers are mainly from Brazil, China, Netherlands, and the United Kingdom.
9 - Can I cancel in person?
A.: No, all orders are delivered to our customers by the Correios logistics company.
10 - Can I change my order, add more items, or change the delivery address?
A.: It is not possible to change order details after invoicing, so there is no way to change your order information.
11 - Is there a warranty?
A.: We offer a 7-day warranty for all our products. See more information in the Exchange, Return, and Warranty Policy section.
12 - I bought more than one product in the same order, but only received some of them. Is this normal? Will the other products be delivered?
A.: It can happen, but don't worry. This type of situation occurs when there are different suppliers for the chosen products. If this happens, two different tracking codes will be sent so you can track your orders.
13 - What if my delivery is delayed?
A.: Don't worry. We track your order to ensure it reaches your delivery address. Our average delivery time is 5 to 20 business days.
14 - I still need help. What now?
A.: If you couldn't find answers to all your questions, please send us an email at gustavo@ensolarenergia.com.br. We will assist you as soon as possible. If you already have an order, please include its number along with the buyer's CPF; this will expedite your service.
Sincerely,
Customer Service
Contact for support:
Email: atendimento@ensolarenergia.com.br
Tel: +55 62 9 9938-2689
