Ensolar Energia Shipping Policy
The products displayed in our store are shipped directly to the address provided at checkout at the time the order is completed.
Our shipping, called "Free Shipping", with a fixed cost of R$0.00, takes 20 to 45 business days (after the product is posted), depending on the location.
The product is shipped within 3 to 6 business days after payment confirmation in our system.
We guarantee a tracking code, allowing the customer to follow the progress of the order delivery.
Attention: In certain cases, the delivery time may be extended by a few more business days due to logistical delays, strikes, recesses, periods of high demand at the Post Office or other external factors beyond our control.
Taxed Products
Most orders placed at Ensolar Energia are delivered by the Post Office or a private carrier to the address requested by the customer. However, in rare cases, the order may be taxed by the Federal Revenue Service.
If this occurs, the Post Office will send a notice to the address registered in the purchase, notifying that the product has been taxed. The customer must go to the informed agency to cancel the package, upon payment of the tax.
In this situation, we recommend the following procedure:
- Go to the Post Office agency informed in the notification and pay the fee to pick up the product.
- Ensolar Energia is not responsible for any refunds of fees or taxes charged by the government.
Payment confirmation
After the purchase, payment confirmation can take 1 to 3 business days , according to the rules of the payment gateway and credit card brands.
Logistics Processing
You will receive the tracking code by email provided in the purchase. The deadline for sending the tracking code is up to 8 business days after payment confirmation.
It is important to check the products at the time of delivery. If the packaging shows damage, is open or damaged, refuse collection and immediately notify our Customer Service .
Order Tracking
Products damaged during transport are the responsibility of postal services.
The correct filling of the delivery address is the sole responsibility of the customer. If the product is returned due to an incorrect address or insufficient data, a new shipment will only be made upon payment of new shipping.
If there is an unsuccessful delivery attempt, the order will be available for pickup at the Post Office agency within the period determined by the carrier. If not picked up, the product will be returned to the sender, and a new shipment will depend on negotiation between the store and the customer.
