Ensolar Energia Privacy Policy

Ensolar Energia respects your privacy and is committed to protecting the personal data of all customers and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect your information, in compliance with the General Data Protection Law (Law No. 13.709/2018 – LGPD) .

1. Information Collection
Ensolar Energia collects personal data voluntarily provided by users when browsing the website, making purchases, or contacting us. The collected information may include:

  • Full name;
  • Email address;
  • Shipping and billing address;
  • Phone number;
  • Payment data;
  • Browsing information (cookies, IP address, browser, visited pages, and time spent).

2. Purpose of data collection
The information collected by Ensolar Energia is used to:

  • Process and manage orders;
  • Send confirmations, updates, and delivery information;
  • Offer support and customer service;
  • Improve the browsing experience and customize configured content;
  • Send promotions and informational updates (when authorized by the user);
  • Comply with legal, tax, and regulatory obligations.

3. Information Sharing
Ensolar Energia does not sell, rent, or trade your personal data. Sharing only occurs in situations to:

  • Process payments, with trusted and secure payment intermediaries;
  • Perform deliveries, with partner carriers;
  • Comply with legal criteria or court orders;
  • Execute advertising campaigns and website performance analysis with partners that adhere to security and privacy standards.

4. Information Security
Ensolar Energia adopts technical and administrative measures to protect your data against unauthorized access, loss, destruction, or any form of inappropriate processing.
Financial transactions are processed through secure and encrypted platforms, ensuring the confidentiality of information.

5. Storage and retention period
Personal data is stored for the time necessary to comply with the instructions described in this policy, respecting legal and regulatory deadlines. After this period, the data may be anonymized or securely deleted.

6. Data subject rights
are in compliance with the LGPD, the data subject has the right to:

  • Confirm the existence of data processing;
  • Request access, correction, or deletion of your personal data;
  • Revoke authorization for data use;
  • Request portability to another service provider;
  • Be informed about data sharing.

7. Use of cookies
The Ensolar Energia website uses cookies to improve your browsing experience, personalize offers, and better understand visitor behavior.
Users can manage their cookie preferences in their browser settings. More details can be found in our Cookie Policy .

8. Sending Communications
By registering on our website, customers can choose to receive informational and promotional emails. If you no longer wish to receive these messages, you can unsubscribe at any time by clicking the link available at the bottom of the emails or by contacting us.

9. Changes to this policy
Ensolar Energia may update this Privacy Policy whenever necessary to reflect changes in our practices, legal requirements, or security enhancements. The latest version will always be available on our website.

10. Contact and Data Protection Officer (DPO)
For questions, requests, or clarifications about this Privacy Policy, please contact the Data Protection Officer (DPO):
📧 E-mail: atendimento@ensolarenergia.com.br
📞 Phone: 62 9 99382689