Ensolar Energia Terms of Service
Welcome to Ensolar Energia! These Terms of Service govern the use of our website and the services offered by our online store. By accessing, browsing, or making a purchase on our website, you agree to the terms and conditions described below. We recommend carefully reading this document before committing to using the platform.
1. General Conditions
By using the Ensolar Energia website, the customer declares to have read, understood, and fully accepted these Terms of Service. Ensolar Energia reserves the right to change, modify, or update any part of these terms at any time, without prior notice. Changes will be effective immediately upon their publication on the website.
2. Website Use and User Responsibility
The user undertakes to use the website lawfully, respecting current legislation and the rights of Ensolar Energia and third parties. It is prohibited to:
- Use the website for fraudulent or illicit purposes;
- Violate intellectual property rights, trademarks, or content;
- Enter false, incomplete, or incorrect data in purchase forms.
Any non-compliance with these terms may result in the suspension or blocking of website access.
3. Product and Service Information
Ensolar Energia strives to ensure that all information presented on the website – including specifications, prices, and images – is accurate and up-to-date. However, occasional errors may occur. The company reserves the right to correct information, change prices, specifications, and product details at any time, without prior notice.
4. Prices and Payment Conditions
All prices are expressed in Brazilian Reais (R$) and include taxes in accordance with Brazilian legislation. Payments are made via credit card, Pix, or bank slip, securely processed by partner platforms.
Order confirmation is subject to payment approval.
5. Deliveries and Deadlines
Products purchased from Ensolar Energia are shipped within 1 to 3 business days, after payment confirmation. The delivery time varies according to the customer's location, generally between 7 and 20 business days.
We are not responsible for delays caused by external factors, such as strikes, weather conditions, or logistical problems of carriers.
6. Exchanges, Returns, and Guarantees
Exchange or return obligations must be in accordance with the Consumer Protection Code (Law No. 8.078/90).
The customer has up to 7 calendar days after product receipt to exercise the right of withdrawal. Products with defects are covered by a warranty as stated in the description of each item.
For detailed guidelines, please refer to our Exchange and Return Policy available on the website.
7. Intellectual Property
All website content — texts, logos, images, icons, videos, and codes — is the property of Ensolar Energia and protected by copyright and intellectual property laws. Reproduction, distribution, or alteration without prior authorization is expressly prohibited.
8. Limitation of Liability
Ensolar Energia is not liable for direct or indirect damages resulting from the use or inability to use the website, including loss of data, profits, or indirect business interests.
9. Privacy Policy and Data Security
Ensolar Energia handles personal data in accordance with the General Data Protection Law (Law No. 13.709/2018 – LGPD). All information provided by customers is used exclusively for order processing, service improvement, and authorized communications.
For more details, please refer to our Privacy Policy.
10. Order Cancellation
Ensolar Energia reserves the right to cancel orders in cases of suspected fraud, inconsistencies in customer information, or stock unavailability. In such cases, the amount paid will be fully refunded.
11. Applicable Law and Jurisdiction
These Terms of Service are governed by the laws of the Federative Republic of Brazil. In case of dispute, the jurisdiction of the city of Bebedouro – SP is elected, with express waiver of any other, however privileged it may be.
12. Contact
In case of questions, suggestions, or concerns about these Terms of Service, please contact us:
📧 Email: atendimento@ensolarenergia.com.br
📞 Phone: 62 9 9938-2689
